Returns and Refund Policy

Guldar Organics takes great pride in ensuring that the customer gets what they see and expect. Each and every product of ours is comprehensively tested and tried. On the grounds of production deformities and shortcomings, the customer will be entitled to a complete no questions asked replacement. However, an exchange request can only be made within 2 days of receiving the order. Once the product is received by us, it needs to pass the inspection procedure to make sure the product is unused, unopened and in the same condition as sent in.
When all grounds are clear, we will begin our dispatch procedure. The customer’s desired exchanged product should be of the same or higher order value as the returned order. Please note that only a part of the order cannot be exchanged. Please allow 10-12 working days for the entire exchange process to be completed.
*In the case of COD orders, the shipping + COD charges are non-refundable.


Cancellation

Even though we do not have any discretions over orders being placed on our website by visitors, we do hold the eventual authority over fulfilling them. We might put an order on hold or cancel it if it is deemed fraudulent or malicious, without liability. We also reserve the right to refuse or cancel orders in scenarios like inaccuracies in the pricing of products on the website and stock unavailability. We may also require additional verification or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, we reserve the right to inform law enforcement officials and provide them with all transaction details that may be requested for the investigation of any illegal activity.